The Company
GLS Italy, a prominent parcel company, is committed to continuous innovation. With a focus on improving the efficiency and accuracy of their delivery service, GLS sought to leverage artificial intelligence.
The Need
GLS Italy aimed to enhance its delivery service by leveraging artificial intelligence and data analytics. The company sought to utilize geospatial data from shipments, comprising approximately 150 locations and hundreds of thousands of shipments monitored daily. The need was to develop AI models that could analyze this data and provide timely and customized notifications on expected shipment times to customers throughout Italy.
The Solution
We successfully implemented an advanced data-driven solution to address GLS’s needs. The key components of the solution were as follows:
- Machine Learning Models that leveraged the geospatial data from shipments. These models were trained using a daily process, incorporating a historical dataset of actual shipments from the previous four weeks. This approach ensured high accuracy in predicting expected shipment times.
- Through the implementation of the solution, GLS Italy was able to provide its customers with timely and customized notifications regarding expected shipment times.
The Results
The collaboration between GLS Italy and Hyntelo yielded significant results, positively impacting the company’s delivery service and overall operational efficiency. Customers throughout Italy benefited from the timely and customized notifications provided by GLS Italy. These notifications, based on the machine learning models’ predictions, allowed customers to plan and prepare for the arrival of their shipments, enhancing the overall customer experience.
